AI Product

Sales Cloud

Agentforce, an agentic AI layer built into Salesforce's CRM applications that lets businesses configure autonomous agents for sales, service, and…

Intelligence Summary

Product
  • Active
  • Verified public sources
  • Developer Salesforce
  • Category Enterprise AI platform
  • Status Active
  • Latest update November 2025: Completes its acquisition of data-management company Informatica for approximately $8 billion.
  • Documentation Official page
  • Last reviewed Jul 2026
8 Technologies
Enterprise Software
AgentAutomationCustomer Support AIEnterprise SearchGenerative AIMachine LearningMLOpsWorkflow Automation
Customer SupportEnterprise Search

Official product page

Target customer

Salesforce sells to sales, service, marketing, and IT organizations at businesses of nearly every size, from small companies to the majority of the Fortune 500, spanning industries including financial services, healthcare, retail, and the public sector.

Features & capabilities

  • Agentforce, an agentic AI layer built into Salesforce's CRM applications that lets businesses configure autonomous agents for sales, service, and marketing tasks, alongside the core Sales Cloud, Service Cloud, Marketing Cloud, and Data Cloud products and the Slack collaboration platform.

Industries: AI in Enterprise Software

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Related insights

Overview

Agentforce, an agentic AI layer built into Salesforce's CRM applications that lets businesses configure autonomous agents for sales, service, and marketing tasks, alongside the core Sales Cloud, Service Cloud, Marketing Cloud, and Data Cloud products and the Slack collaboration platform.

Product and company

Sales Cloud is a verified product offering linked to the Brel Digital company profile for Salesforce.

Use cases

Agentforce, an agentic AI layer built into Salesforce's CRM applications that lets businesses configure autonomous agents for sales, service, and marketing tasks, alongside the core Sales Cloud, Service Cloud, Marketing Cloud, and Data Cloud products and the Slack collaboration platform.

Target customer

Salesforce sells to sales, service, marketing, and IT organizations at businesses of nearly every size, from small companies to the majority of the Fortune 500, spanning industries including financial services, healthcare, retail, and the public sector.

Technologies

Primary technologies assigned from the linked company profile: Agent, Automation, Customer Support AI, Enterprise Search, Generative AI, Machine Learning, MLOps, Workflow Automation.

Sources and references

  • Official product / company source: https://www.salesforce.com/company/
  • Supporting source: https://www.salesforce.com/news/press-releases/2026/07/07/1-billion-ai-transformation-investment-switzerland/

Product facts are limited to information already verified on the linked Brel company profile and its cited official URLs. No speculative capabilities are added.

Last reviewed

This product profile was last reviewed on 2026-07-14.

Correction request

If this product record is inaccurate or outdated, submit a correction through Brel Digital’s Corrections Policy.

Features and capabilities

  • Agentforce, an agentic AI layer built into Salesforce's CRM applications that lets businesses configure autonomous agents for sales, service, and marketing tasks, alongside the core Sales Cloud, Service Cloud, Marketing Cloud, and Data Cloud products and the Slack collaboration platform.

Extracted from the linked company product description already verified on Brel. No capabilities were invented.

Sources and references

This article draws on publicly available company information, official websites, filings, interviews, announcements, and other cited sources. Information may change over time.

Request a correction if you represent this company or believe information is inaccurate.

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