AI in Enterprise Software

Enterprise Software AI includes copilots, enterprise search/RAG, workflow automation, analytics platforms, and horizontal AI tooling sold across industries rather than into a single vertical like healthcare or insurance.

Many buyers start AI programs with horizontal productivity and knowledge tools. Understanding this sector helps separate platform vendors from vertical specialists.

• Data access and permissions for RAG
• Change management and adoption
• Vendor sprawl and overlapping copilots
• Measuring ROI beyond pilots

Adoption is widest for assistants grounded in company documents and for automation of repetitive knowledge work, with governance and evaluation becoming procurement requirements.

How is Enterprise Software different from a vertical sector?

Vertical sectors serve a primary industry buyer. Enterprise Software products are sold across industries with configurable workflows.

• NIST AI RMF