AI Product
Data Cloud
Agentforce, an agentic AI layer built into Salesforce's CRM applications that lets businesses configure autonomous agents for sales, service, and marketing tasks, alongside the core Sales Cloud, Service…
- Status
- Active
- Category
- Enterprise AI platform
- Developer
- Salesforce
- Industry
- AI in Enterprise Software
- Country
- United States
- Deployment
- Company background
Product Ecosystem Map
How this product connects across company, capabilities, technology, and markets on Brel.
Overview
What this product is, what it does, and who develops it.
Designed for high-throughput operational environments, Data Cloud by Salesforce provides a robust framework for structuring complex biomedical observations into actionable registries. It directly addresses the operational vulnerabilities associated with clinical workflow latency and diagnostic data fragmentation.
The pioneering cloud CRM vendor now repositioning its entire platform around autonomous AI agents.
What it does
Agentforce, an agentic AI layer built into Salesforce's CRM applications that lets businesses configure autonomous agents for sales, service, and marketing tasks, alongside the core Sales Cloud, Service Cloud, Marketing Cloud, and Data Cloud products and the Slack collaboration platform.
Who develops it
Salesforce sells to sales, service, marketing, and IT organizations at businesses of nearly every size, from small companies to the majority of the Fortune 500, spanning industries including financial services, healthcare, retail, and the public sector.
Capabilities & Features
Verified capabilities and product features from the Brel product record.
Capabilities
- Agentforce, an agentic AI layer built into Salesforce's CRM applications that lets businesses configure autonomous agents for sales, service, and marketing tasks, alongside the core Sales Cloud, Service Cloud, Marketing Cloud, and Data Cloud products and the Slack collaboration platform.
Technology & Architecture
Technologies, models, and technical structure linked to this product.
Technical operations in Data Cloud rely on multi-tier machine learning architectures centered on Generative AI, Agent, Machine Learning, Automation, MLOps, Enterprise Search, Workflow Automation, Customer Support AI, ensuring scalable computational performance. For deeper architectural context, explore Brel's foundational guides on Generative AI, Machine Learning.
Use Cases
Where this product is applied in real operational contexts.
- Agentforce, an agentic AI layer built into Salesforce's CRM applications that lets businesses configure autonomous agents for sales, service, and marketing tasks, alongside the core Sales Cloud, Service Cloud, Marketing Cloud, and Data Cloud products and the Slack collaboration platform.
- Customer Support: Optimizing workflow execution latency and improving throughput.
- Enterprise Search: Eliminating manual data transcription and reducing operational errors.
Who It Is For
Target users, industries, and deployment context.
Salesforce sells to sales, service, marketing, and IT organizations at businesses of nearly every size, from small companies to the majority of the Fortune 500, spanning industries including financial services, healthcare, retail, and the public sector.
Industries
Industries served
- AI in Enterprise Software
Data Cloud is tailored specifically to meet the rigorous operational requirements of technical teams, data leaders, and operational specialists in Enterprise Software. The system deploys across secured electronic health record (EHR) FHIR interface layers, allowing organizations to maintain full governance over their data perimeter.
Integrations & Deployment
Integration surface and how the product is deployed.
Deployment: Company background
- Salesforce sells to sales, service, marketing, and IT organizations at businesses of nearly every size, from small companies to the majority of the Fortune 500, spanning industries including financial services, healthcare, retail, and the public sector.
- Continues rolling out Agentforce Coworker, an autonomous agent built into every Salesforce application, following the product's release in mid-2026.
- Introduction
- Salesforce is the company that popularized customer relationship management delivered entirely as a cloud subscription, under the slogan "No Software," when it launched in 1999.
- Who it serves
- Salesforce's customers span nearly every size and sector of business, from small companies to a large share of the Fortune 500, and its own materials cite deployments across banking, insurance, healthcare, retail, and government.
Integration capabilities in Data Cloud encompass standard HTTP/gRPC interfaces, enterprise data lake connectors, and corporate identity management protocols (SSO/SAML), enabling friction-free administrative rollout.
Developer
API, documentation, GitHub, and technical resources when verified.
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Official product https://www.salesforce.com/company/
Developer / Company
The organization that builds and ships this product.
Frequently Asked Questions
Answers restated from verified fields on this product profile.
How is Data Cloud defined?
Data Cloud is an AI solution developed by Salesforce, designed to deliver elevating diagnostic accuracy and patient outcome reliability by systematizing evaluating multi-modal patient care metrics with statistical rigor.
What company operates Data Cloud?
Data Cloud is built and maintained by Salesforce, based in United States.
What functional features does Data Cloud provide?
Documented capabilities include: According to Salesforce's fiscal Q1 2027 results, Agentforce reached $1.2 billion in annual recurring revenue, up 205% year over year, with the company reporting that its agents completed 3.8 billion "agentic work units" in the quarter; The company has also introduced Agentforce 360 and industry; specific packaged agents for functions such as financial services and healthcare, and says every Salesforce application now ships with a built.
What algorithmic models drive Data Cloud?
Data Cloud utilizes Generative AI, Agent, Machine Learning, Automation, MLOps, Enterprise Search, Workflow Automation, Customer Support AI, supporting deployment across on-premises hospital data centers behind zero-trust firewalls.
What teams and user groups utilize Data Cloud?
The software is engineered for Salesforce sells to sales, service, marketing, and IT organizations at businesses of nearly every size, from small companies to the majority of the Fortune 500, spanning industries including financial services, healthcare, retail, and the public sector. seeking to mitigate therapeutic compound discovery latency and computational screening costs.
Sources & Verification
Primary sources
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Related Knowledge
Evergreen architectural research, conceptual foundations, and technical reference guides from the Brel Knowledge Library.