Introduction
Moveworks builds an AI assistant platform that helps employees resolve everyday workplace requests — IT tickets, HR questions, and similar tasks — through conversational search and automated actions across enterprise systems. Founded in 2016 and based in Mountain View, California, the company built one of the more established agentic AI products in enterprise IT before being acquired by ServiceNow in a deal that closed in December 2025, giving it a distinct status among independent enterprise AI vendors: its technology and roadmap are now set by a much larger acquirer rather than by Moveworks alone.
What the company does
Moveworks’ platform lets employees describe a problem or request in natural language — for example, resetting a password or requesting software access — and have the system understand the request, retrieve relevant information from connected systems, and either resolve it automatically or route it to the right team. Its Reasoning Engine coordinates multi-step tasks across a company’s existing IT service management, HR, and collaboration tools, including Slack and Microsoft Teams, effectively acting as a single conversational entry point that sits in front of many separate back-end systems an employee would otherwise have to navigate individually.
Who it serves
Moveworks was built for large enterprises seeking to modernize employee-facing IT and HR support, reducing the volume of routine tickets handled manually by internal help desks. Its customers, before and after the ServiceNow acquisition, include large global employers such as Unilever and Toyota that use the product to cut resolution times for common employee requests and to reduce the operational load on internal support teams.
Company background
Bhavin Shah, Vaibhav Nivargi, Varun Singh, and Jiang Chen founded Moveworks in 2016, with the company publicly launching its product in 2019. According to ServiceNow’s official announcement, ServiceNow signed a definitive agreement to acquire Moveworks on March 10, 2025, for approximately $2.85 billion in a combination of cash and stock. ServiceNow announced the completed acquisition on December 15, 2025, confirming that Moveworks would continue operating as part of ServiceNow’s broader AI platform. Bhavin Shah remained CEO of Moveworks through the transaction and was quoted in ServiceNow’s completion announcement describing the deal as a way to scale the company’s agentic AI strategy.
Product and AI capabilities
Moveworks’ core product combines an AI assistant, enterprise search, and its Reasoning Engine for multi-step task automation. Since the acquisition closed, ServiceNow has begun integrating these capabilities into its own platform: in 2026, ServiceNow introduced EmployeeWorks, a conversational “front door” for employee interactions built on Moveworks’ conversational AI and enterprise search technology, combined with ServiceNow’s workflow automation, configuration data, and governance controls. ServiceNow has described Moveworks as contributing mature conversational AI and enterprise search, while ServiceNow supplies deterministic workflows and auditability. The combination also underpins Autonomous Workforce, a separate ServiceNow agentic AI product announced alongside EmployeeWorks that lets organizations deploy role-specific AI “specialists” across departments.
Key developments
ServiceNow announced a definitive agreement to acquire Moveworks for approximately $2.85 billion on March 10, 2025, and confirmed the completed acquisition on December 15, 2025, both via its official newsroom. In 2026, ServiceNow launched EmployeeWorks, a conversational front-door product built on Moveworks’ AI assistant and Reasoning Engine, and Moveworks co-founder and CEO Bhavin Shah remained in a leadership role through the integration.
Why it matters
Moveworks is one of the clearest examples of a large software platform vendor acquiring a specialized agentic AI company to accelerate its own roadmap rather than build equivalent technology internally. The deal illustrates how quickly the enterprise AI-assistant category consolidated once a large incumbent decided that owning the technology mattered more than partnering with it, and gives readers a concrete, officially confirmed case study of how such acquisitions get integrated into a buyer’s existing product line.
Sector context
Within enterprise software, Moveworks’ pre-acquisition positioning overlapped closely with workplace search tools such as Glean and automation platforms like UiPath, both of which also connect AI to a company’s existing systems to resolve employee requests or automate tasks. Its acquisition by ServiceNow — a much larger workflow and IT service management vendor — reflects a broader pattern in enterprise AI, where platform incumbents increasingly acquire agentic AI startups rather than compete with them as independent point solutions. That pattern stands in contrast to companies like Glean and UiPath, which remain independent and continue to sell directly against both incumbent platforms and other AI-native challengers.
Sources and references
This profile relies on ServiceNow’s official press releases announcing and completing the Moveworks acquisition, both hosted on ServiceNow’s newsroom, supplemented by Moveworks’ own company history page and independent reporting for founder and product background. Given the ownership change, readers should treat ServiceNow’s official channels as the authoritative source for Moveworks’ current product and organizational status.