Overview
Freshworks sells Freshdesk for customer support, Freshsales for CRM, and Freshservice, an AI-powered ServiceOps platform unifying IT service management, asset management, and enterprise service management, all built around Freddy AI, the company's embedded AI layer, and Freddy AI Agent Studio for building custom autonomous service agents.
Product and company
Freddy AI Agent is a verified product offering linked to the Brel Digital company profile for Freshworks.
Use cases
Freshworks sells Freshdesk for customer support, Freshsales for CRM, and Freshservice, an AI-powered ServiceOps platform unifying IT service management, asset management, and enterprise service management, all built around Freddy AI, the company's embedded AI layer, and Freddy AI Agent Studio…
Target customer
Freshworks targets mid-market and enterprise IT, HR, finance, and customer support teams seeking easier-to-deploy alternatives to larger incumbents like ServiceNow and Salesforce, with disclosed customers including Bridgestone, New Balance, S&P Global, and Sony Music.
Technologies
Primary technologies assigned from the linked company profile: Agent, Automation, Customer Support AI, Generative AI, Machine Learning, MLOps, Workflow Automation.
Sources and references
- Official product / company source: https://www.freshworks.com/company/about/
- Supporting source: https://ir.freshworks.com/news/news-details/2026/Freshworks-Unveils-AI-Agent-Studio-in-Freshservice-to-Unlock-Service-Transformation-that-Drives-Compounding-Business-Growth/default.aspx
Product facts are limited to information already verified on the linked Brel company profile and its cited official URLs. No speculative capabilities are added.
Last reviewed
This product profile was last reviewed on 2026-07-14.
Correction request
If this product record is inaccurate or outdated, submit a correction through Brel Digital’s Corrections Policy.
Features and capabilities
- Freshworks sells Freshdesk for customer support, Freshsales for CRM, and Freshservice, an AI-powered ServiceOps platform unifying IT service management, asset management, and enterprise service management, all built around Freddy AI, the company's embedded AI layer, and Freddy AI Agent Studio for building custom autonomous service agents.
Extracted from the linked company product description already verified on Brel. No capabilities were invented.