Overview
The Now Platform provides workflow automation, IT service management, and low-code application development, with ServiceNow AI (including Now Assist and the newer AI Control Tower and Otto) layered on top to let enterprises deploy, govern, and monitor AI agents across IT, HR, customer service, and security functions.
Product and company
The Now Platform is a verified product offering linked to the Brel Digital company profile for ServiceNow.
Use cases
The Now Platform provides workflow automation, IT service management, and low-code application development, with ServiceNow AI (including Now Assist and the newer AI Control Tower and Otto) layered on top to let enterprises deploy, govern, and monitor AI agents across IT, HR, customer service, and security functions.
Target customer
ServiceNow sells primarily to large enterprises and government agencies, working with IT, HR, customer service, and security leaders who need a shared platform for managing workflows, service requests, and — increasingly — AI agents across departments.
Technologies
Primary technologies assigned from the linked company profile: Agent, AI Governance, AI Security, Automation, Generative AI, Machine Learning, MLOps, Workflow Automation.
Sources and references
- Official product / company source: https://www.servicenow.com/company.html
- Supporting source: https://newsroom.servicenow.com/press-releases/details/2026/ServiceNow-turns-enterprise-AI-chaos-into-control-with-the-platform-for-governed-autonomous-work/default.aspx
Product facts are limited to information already verified on the linked Brel company profile and its cited official URLs. No speculative capabilities are added.
Last reviewed
This product profile was last reviewed on 2026-07-14.
Correction request
If this product record is inaccurate or outdated, submit a correction through Brel Digital’s Corrections Policy.
Features and capabilities
- The Now Platform provides workflow automation, IT service management, and low-code application development, with ServiceN
- Now Assist
- the newer AI Control Tower
- Otto) layered on top to let enterprises deploy
- and monitor AI agents across IT
- customer service
- and security functions
Extracted from the linked company product description already verified on Brel. No capabilities were invented.