Ciaran Lee

Executive Summary

Career Timeline

Verified company milestones linked to this executive’s organization.

1. 2011 Company founded

   Intercom was founded in 2011 per the company profile source on file.

   Source
2. 2011 Funding

   Founded in San Francisco in 2011 by four Irish co-founders, funded initially by proceeds from the 2011 sale of the founders' earlier company, Exceptional, to Rackspace.

   Source
3. 2023 Product

   Launched Fin, an AI chatbot initially built on OpenAI's GPT-4, in 2023, reporting by late that year that it could resolve nearly half of incoming customer queries automatically.

   Source
4. 2025 Development

   Opened a new R&D hub in Berlin in October 2025, its first outside Dublin and San Francisco, to hire about 100 engineers and researchers focused on Fin.

   Source
5. 2026 Product

   Released Fin Apex 1.0, its first in-house model generating final customer-facing answers, in March 2026, and rebranded the company from Intercom to Fin the same year.

   Source
6. 2026 Funding

   Raised $250 million in venture debt from Hercules Capital in March 2026 to fund continued AI development, and released Fin Operator, an agent that helps support teams monitor and improve Fin's performance, in May 2026.

   Source

Connected Company

Connected Products

Industry Intelligence

Related Founders