Company Intelligence
Freshworks
Freshworks provides enterprise-grade artificial intelligence solutions, delivering specialized Freshworks Platform technology designed to optimize mission-critical workflows across enterprise software developers and digital transformation teams.
- Country
- United States
- Website
- www.freshworks.com
- Founded
- 2010
- Products
- 2
- Reports
- 4
- Last reviewed
- Aug 2026
Overview
What this company is, what it builds, and who it serves.
Freshworks is an Enterprise Software AI company based in United States, founded in 2010.
A publicly traded customer and IT service software company pivoting toward agentic AI through its Freddy AI Agent Studio.
Verified founder profiles on Brel: Girish Mathrubootham, Shan Krishnasamy.
What it does
Through the deployment of Freshworks Platform, Freshworks provides computational automation and data intelligence for organizations operating in Artificial Intelligence.
What it builds
Freshworks Platform
Why It Matters
Freshworks provides enterprise-grade artificial intelligence solutions, delivering specialized Freshworks Platform technology designed to optimize mission-critical workflows across enterprise software developers and digital transformation teams.
Products
Products and platforms connected to this company.
-
Freddy AI Agent
Explore Freddy AI Agent by Freshworks. Verified AI product intelligence covering core capabilities, Enterprise Software use cases, technical…
View product intelligence -
Freshworks — Enterprise AI platform
Explore Freshworks — Enterprise AI platform by Freshworks. Verified AI product intelligence covering core capabilities, Enterprise Software use…
View product intelligence
Founders
People linked to this company in the Brel founder graph.
Ecosystem
How this company connects across the Brel AI intelligence graph.
Company
Freshworks
Industry
Technologies
Capabilities
Freddy AI underpins Freshworks' entire product line, but the company's most significant recent AI investment is Freddy AI Agent Studio, unveiled at…
Features
Freshworks sells Freshdesk for customer support, Freshsales for CRM, and Freshservice, an AI-powered ServiceOps platform unifying IT service management, asset management, and…
Integrations
- Freshworks targets mid-market and enterprise IT, HR, finance, and customer support teams seeking easier-to-deploy alternatives to larger incumbents like ServiceNow and Salesforce, with disclosed customers including Bridgestone, New Balance, S&P Global, and Sony Music.
- Freshworks positions itself as an easier-to-deploy, faster-to-value alternative to larger incumbents such as ServiceNow and Salesforce, targeting mid-market and enterprise IT, HR, finance, and customer support teams.
Country
Use cases
Official Resources
Official and developer links on file for this company.
Latest Developments
Verified developments and timeline notes on file.
- Announced layoffs of roughly 500 employees (about 11% of staff) in 2026, with CEO Dennis Woodside citing AI now writing more than half of the company's code. Latest
- Company founded 2010 · founded Source
- Development 2010 · development Source
- Acquisition 2025 · acquisition Source
- Leadership 2026 · leadership Source
Frequently Asked Questions
What does Freshworks do?
Freshworks specializes in artificial intelligence, developing Freshworks Platform to support enterprise software developers and digital transformation teams with scalable, production-grade technology.
Where is Freshworks based and when was it founded?
Freshworks is based in United States and was founded in 2010.
What are the main products offered by Freshworks?
The flagship platform from Freshworks is Freshworks Platform, delivered primarily through b2b saas and enterprise api licensing.
Who are the primary target users of Freshworks?
Freshworks primarily serves enterprise software developers and digital transformation teams seeking reliable artificial intelligence implementations.
Sources & Verification
How this profile is verified and where the information comes from.
Primary sources
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