Introduction
Notable Health is a San Mateo, California healthcare AI company founded in 2017 that deploys intelligent agents to automate repetitive administrative workflows across registration, scheduling, intake, authorizations, and clinical documentation support. Pranay Kapadia co-founded Notable and serves as chief executive officer per the company’s about page reviewed in July 2026. Notable describes its platform as deployed at more than twelve thousand sites of care, automating over a million repetitive workflows daily.
The March 19, 2025 partnership with CityMD — the largest urgent care provider in New York and New Jersey — extends Notable’s agentic workforce into more than one hundred eighty walk-in locations serving over four million patient encounters annually, a scale that tests AI automation where patient volumes jumped sixty percent since 2019 per Notable’s official announcement.
What the company does
Notable provides a healthcare AI platform with Intelligent Agents that handle digital workflows health systems previously staffed with call centers and manual registration clerks. Use cases span urgent care scheduling and messaging, patient registration and intake, payment collection, prior authorization, care gap closure, HCC chart review, and assistant-style tasks that route patients to appropriate care settings without unnecessary delays.
CityMD chief medical officer Dr. Dmitry Volfson stated in Notable’s partnership release that administrative streamlining lets clinicians work more efficiently and spend more time with patients — framing Notable as workforce augmentation inside a patient-centered care model that includes in-person, mobile app, and virtual access channels.
Kapadia emphasized that urgent care is a critical healthcare gateway where patients encounter unnecessary delays despite growing demand — Notable’s agents address scheduling, registration, and follow-up friction that walk-in volume amplifies beyond traditional primary care settings.
Who it serves
Notable serves health systems and ambulatory networks of all sizes, including customers cited on its corporate site such as Intermountain Health, Medical University of South Carolina, and North Kansas City Hospital. The CityMD deployment represents urgent care at regional scale — four million annual encounters where automation must coexist with walk-in unpredictability and staffing shortages Kapadia referenced in the partnership announcement.
Buyers typically evaluate Notable on reduced registration time, authorization turnaround, staff redeployment from repetitive tasks, and patient satisfaction scores in digital intake channels — metrics that matter most where access delays directly reduce treatment throughput in urgent care.
Company background
Kapadia founded Notable in 2017 in San Mateo, building an agentic AI platform as large language models matured enough to handle healthcare workflow complexity with guardrails. The company raised funding from investors including ICONIQ Growth, Greylock Partners, F-Prime, Oak HC/FT, Maverick Ventures, and 8VC per its corporate boilerplate. Notable’s evolution from workflow automation to branded Intelligent Agents reflects broader 2025–2026 industry language shift toward agentic healthcare AI sold as workforce productivity infrastructure.
Product and AI capabilities
Notable’s Intelligent Agents combine large language models with healthcare-specific orchestration — integrating EHR data, payer rules, and site-specific workflow configurations so agents complete multi-step tasks like scheduling, registration, and authorization rather than answering isolated chatbot questions. Agents operate across Registration and Intake, Scheduling and Referrals, Assistant, Authorizations, Care Gap Closure, and HCC Chart Review modules within one platform health systems deploy system-wide.
Kapadia framed Notable’s technology as streamlining every appointment, registration, and follow-up so teams operate efficiently despite staffing shortages — positioning agents as operational capacity rather than experimental AI pilots. Notable’s daily automation volume — over a million repetitive workflows across twelve thousand sites cited in the CityMD release — reflects production deployment scale rather than pilot-only conversational AI common among 2024-era healthcare chatbot vendors.
Key developments
2017: Notable Health founded in San Mateo by Pranay Kapadia. March 19, 2025: Multi-year CityMD partnership announced for AI across 180+ urgent care locations (notablehealth.com blog, official source). 2026: Notable continued enterprise deployments exceeding 12,000 sites per company about materials.
CityMD’s Summit Health network affiliation means Notable agents may eventually coordinate referral workflows between urgent care and specialty follow-up — an integration depth walk-in-only vendors rarely achieve.
Why it matters
Notable matters because urgent care is where millions of Americans enter the healthcare system — and administrative friction there cascades into ED overcrowding and primary care access gaps when walk-in centers cannot move patients through intake fast enough. A signed CityMD deployment at four million annual encounters is among the largest public urgent care AI partnerships Brel tracks in 2025.
Notable parallels health-system clinical AI from K Health but focuses on administrative agent automation rather than virtual primary care staffing. It complements voice workflow vendors like Infinitus Systems — Notable handles digital intake while Infinitus automates payer phone calls downstream.
Sector context
Notable belongs in Brel’s AI in healthcare coverage under digital health and healthcare AI agents, related to governed agent infrastructure from Corti and patient access strategies across ambulatory networks. Readers should verify which announced partnerships represent full enterprise rollouts versus phased location deployments.
Urgent care operators evaluating Notable should model walk-in volume peaks separately from scheduled visits — agent performance during Monday morning surges determines whether automation actually preserves clinician time or creates new exception queues.
Sources and references
Notable CityMD partnership blog post (March 19, 2025) and About Us leadership page.
- Notable — CityMD partnership (notablehealth.com, March 19, 2025)
- Notable — About Us / leadership (notablehealth.com)
Reviewed July 10, 2026. Pranay Kapadia is co-founder and CEO.